Cancellation & Delivery Policy
This policy explains how the Service is delivered to you and how you cancel it. It applies to purchases from OUI Technologies (SMC-Private) Limited ("OUI") and forms part of your Agreement. Money already paid is dealt with in the Refund Policy, which should be read alongside this one.
1. Delivery
The Service is digital. Nothing is shipped, and there are no delivery charges, customs duties, or physical returns.
- Subscriptions: access is activated on your account immediately once payment is confirmed by our payment provider — normally within a few minutes. If a payment is confirmed but access has not appeared within 2 hours, email info@ouitech.net and we will activate it manually.
- Client software (mobile app, Chrome extension, OUI Dictate desktop app, RadTranscribe): downloaded from within your account or from the Chrome Web Store. There is no separate delivery step and no delivery fee.
- One-time licences: the licence key or activation is issued to your account email, normally within 1 business day of confirmed payment.
- Access is available worldwide over the internet; OUI itself operates only from Pakistan.
2. How to cancel a subscription
You may cancel at any time, for any reason, without giving a reason.
- By email: send a cancellation request to info@ouitech.net from your account email, or call +92 371 3314155. We action every request within 2 business days and confirm by email.
- A self-service cancel control in your account page is being rolled out; until it appears, the email route above is the cancellation channel and is honoured in full.
3. What cancellation does
- Cancellation is effective immediately and stops all future automatic collection. You will not be charged again.
- You keep the access you have already paid for until the end of your current paid period. Cancelling does not cut your access short.
- Cancellation is permanent — it cannot be reversed. To use the Service again after cancelling, start a new subscription.
- We send one cancellation-confirmation email. After that you receive no further renewal or payment reminders.
- Cancelling does not by itself entitle you to a refund of a period already started; see the Refund Policy for when money is returned.
4. Cancelling before a renewal
To avoid the next charge, cancel before your renewal date, which is shown in your renewal reminder email and available on request from info@ouitech.net. A renewal payment for a period that has not yet begun can be refunded in full if you ask before that period starts (Refund Policy §3).
5. Cancellation by OUI
OUI may suspend or terminate access as set out in the Terms of Service (for example for breach of the Acceptable Use Policy, or non-payment). Where we end a paid period early for a reason that is not your breach, we refund the unused portion pro-rata.
6. Complaints and disputes
If something goes wrong, email info@ouitech.net or call +92 371 3314155.
- We acknowledge every complaint within 2 business days.
- We aim to resolve it within 10 business days, and will tell you in writing if a matter needs longer and why.
- If you are not satisfied with the outcome, you may escalate in writing to the same address marked "Escalation — for the attention of the Director"; unresolved disputes are subject to the governing law and jurisdiction in the Terms of Service (Pakistan; courts at Lahore, Punjab).
OUI Technologies (SMC-Private) Limited · Company reg. no. 0346192 · House No. 286, Street 2, Block XX, Phase 3, DHA Lahore, Punjab, Pakistan · +92 371 3314155 · info@ouitech.net